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GOLD blank startup

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Level 9 Human gamer
Alignment: True neutral
Posted on October 4, 2011 at 11:57 pm

Hello,

I purchased Hegemony Gold tonight, and whenever I launch the game, I get the launcher, I registered, then when I hit play, the screen just turns black and nothing happens. I have to CRTL-ALT-DEL, it says its not responding so I end task it. I tried reinstalling, and running the game as administrator, same results. All drivers are the latest...

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Hegemony Gold.exe
Application Version: 1.5.3.0
Application Timestamp: 4da734cf
Hang Signature: 2556
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 2556fcaf7c9c75033d2acf0b70e21603
Additional Hang Signature 2: dbcf
Additional Hang Signature 3: dbcf25a367ef2e96f199d4e17a9b7584
Additional Hang Signature 4: 2556
Additional Hang Signature 5: 2556fcaf7c9c75033d2acf0b70e21603
Additional Hang Signature 6: dbcf
Additional Hang Signature 7: dbcf25a367ef2e96f199d4e17a9b7584


AMD Hexacore processor 4GHZ
16 Gig Dominator Ram
Radeon 5870 2gb
Fatality Gamer sound card
Windows 7 64 BIT

Level 9 Human gamer
Alignment: True neutral
Posted on October 5, 2011 at 2:48 pm

Anyone have any idea??

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 5, 2011 at 4:06 pm

Sometimes running in full screen can hide an error message, so try changing the settings to run in a window and see if you get an informative error message.

Level 9 Human gamer
Alignment: True neutral
Posted on October 5, 2011 at 6:50 pm

Ive tried window mode, same results. Sometimes the screen is white in windowed mode, instead of black, but not all the time.

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 5, 2011 at 8:16 pm

Navigate to C:\Program Data\Longbow Digital Arts, right-click on the Hegemony Gold folder and select Properties. Is there roughly 2000 files in that folder?

Do you hear any sound during the blank screen?

We're also about to release a new build of Hegemony; we didn't fix anything that relates to your problem (this is the first report we've had of such a problem) but it couldn't hurt to try the next build. It's currently available here.

Level 9 Human gamer
Alignment: True neutral
Posted on October 5, 2011 at 10:28 pm

Unfortunatley, no sound occurs. I also tried the new build with the same results. I have 2866 files in that particular folder. Oddly enough, maybe once out of every 20 times I attempt to launch the game, I will see the longbow logo, then a loading screen, then the not responding error. That has only happened on windowed mode.

Level 9 Human gamer
Alignment: True neutral
Posted on October 6, 2011 at 9:20 pm

I understand your probably busy, Rick, but I do appreciate your advice and time greatly. I really would like to play your game. Can you think of any other possibly solutions, or any information you would need from me to help troubleshoot. Here is my DxDiag if needed:

------------------
System Information
------------------
Time of this report: 10/6/2011, 21:06:32
Machine name: ----
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/17/11 13:08:40 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 2186MB used, 30575MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6898)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_03501043&REV_00
Display Memory: 1767 MB
Dedicated Memory: 2024 MB
Shared Memory: 3839 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: AL2216W
Monitor Id: ACRADA1
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1094 (English)
Driver Version: 8.892.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/8/2011 13:32:58, 862720 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BD8-11CF-B577-5A23BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6898
SubSys ID: 0x03501043
Revision ID: 0x0000
Driver Strong Name: oem14.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.892.0.0:pci\ven_1002&dev_6898
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/7/2010 14:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/7/2010 14:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (HDMI) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_104383E4&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 06:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_104383E4&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 06:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Line-In (Creative SB X-Fi)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 14:16:24, 697816 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: "What U Hear" (Creative SB X-Fi)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 14:16:24, 697816 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Digital-In (Creative SB X-Fi)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 14:16:24, 697816 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Saitek X52 Flight Controller
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x075C
FF Driver: n/a

Device Name: Cyborg amBX Light Pods
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x0DC5
FF Driver: n/a

Device Name: Cyborg amBX Light Pods
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x0DC5
FF Driver: n/a

Device Name: Razer Lycosa
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0109
FF Driver: n/a

Device Name: Razer Lycosa
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0109
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0015
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0109
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1532, 0x0015
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 25.3 GB
Total Space: 114.4 GB
File System: NTFS
Model: INTEL SSDSC2MH120A2 ATA Device

Drive: E:
Free Space: 238.2 GB
Total Space: 238.5 GB
File System: NTFS
Model: ST3250410AS ATA Device

Drive: D:
Model: HP DVD Writer 1160d ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Ethernet Controller
Device ID: PCI\VEN_11AB&DEV_4381&SUBSYS_84391043&REV_11\A5811CFFFF046DF400
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A0&C0
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A18&SUBSYS_5A111002&REV_00\3&267A616A0&20
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A0&90
Driver: n/a

Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3403&SUBSYS_83841043&REV_01\001E8CFFFFE4981C00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA50&SUBSYS_AA501043&REV_00\4&30701AFE0&0110
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_5A111002&REV_00\3&267A616A0&10
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A0&B2
Driver: n/a

Name: Creative SB X-Fi
Device ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_04\FFFFFFFFFFFFFFFF00
Driver: n/a

Name: ATI Radeon HD 5800 Series
Device ID: PCI\VEN_1002&DEV_6898&SUBSYS_03501043&REV_00\4&30701AFE0&0010
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5A11&SUBSYS_5A111002&REV_02\3&267A616A0&00
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A0&9A
Driver: n/a

Name: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\FFFFFFFFFFFFFFFF00
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_40\3&267A616A0&A3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A0&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A0&C4
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A1E&SUBSYS_5A111002&REV_00\3&267A616A0&68
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_439C1002&REV_40\3&267A616A0&A1
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_43901002&REV_40\3&267A616A0&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A0&C3
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A1B&SUBSYS_5A111002&REV_00\3&267A616A0&38
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43991002&REV_00\3&267A616A0&A5
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_00000000&REV_42\3&267A616A0&A0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A0&C2
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A1A&SUBSYS_5A111002&REV_00\3&267A616A0&30
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A0&B0
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A0&A4
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_81E41043&REV_03\4&7864F5C0&0020
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A0&C1
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1002&DEV_5A19&SUBSYS_5A111002&REV_00\3&267A616A0&28
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A0&98
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_84101043&REV_40\3&267A616A0&A2
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CT Upsampler filter,0x00100000,1,1,Upsample.ax,2.00.0005.0000
ATI Ticker,0x00200000,0,1,Ticker.ax,
Creative Wave Writer,0x00200000,1,0,WavWrite.ax,3.01.0004.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
BPM Metadata,0x001fffff,1,1,MetaBPMu.ax,2.00.0002.0000
Creative Recording Wav_Asio Filter,0x00400000,0,1,AudioRec.ax,1.00.0002.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CT Time-Scaling filter,0x00100000,1,1,TimeScal.ax,2.03.0009.0000
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
CT Karaoke filter,0x00100000,1,1,Karaoke.ax,2.00.0012.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
Creative AC3 Source Filter,0x00400000,0,1,AC3Srcu.ax,3.02.0001.0000
Creative PCM Raw Writer,0x00200000,1,0,RawWritu.ax,1.00.0000.0000
CT PDP filter,0x00100000,1,1,PDP.ax,1.00.0008.0000
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
CT SmartVolumeManagement filter,0x00100000,1,1,DSCompr.ax,1.00.0008.0000
Creative Audio Gain Filter,0x00200000,1,1,AudGain.ax,1.00.0000.0000
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
Creative Flac Source Filter,0x00400000,0,1,FlacSrcu.ax,1.00.0002.0000
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
Creative MLP Source Filter,0x00400000,0,1,MlpSrcu.ax,3.01.0000.0000
Creative File Reader Filter,0x00400000,0,1,FilReadu.ax,1.00.0005.0000
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
SVM Metadata,0x001fffff,1,1,MetaSVMu.ax,2.00.0002.0000
CT HPVirtualizer filter,0x00100000,1,1,Virtual.ax,1.00.0000.0000
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
CT CMSS3 filter,0x00100000,1,1,CMSS3.ax,3.00.0013.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
Creative Ogg Source Filter,0x00400000,0,1,OggSrcu.ax,1.00.0001.0000
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Creative NVF Filter,0x00400000,0,1,NvfSrcu.ax,3.01.0001.0000
Noise Reduction,0x00100000,1,1,NoisRedu.ax,3.00.0007.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
Creative WMA Writer,0x00200000,1,0,WMAWrite.ax,5.00.0001.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Creative WMA Source Filter,0x00400000,0,1,WmaSrc.ax,3.01.0001.0000
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Creative CDDA Source Filter,0x00400000,0,1,CDDA.ax,3.00.0003.0000
Creative LiveRecording Filter SxS,0x00400000,0,1,LiveRecu.ax,5.00.0001.0000
Creative Internet Source Filter,0x00400000,0,1,InetSrcu.ax,1.00.0000.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Line-In (Creative SB X-Fi),0x00200000,0,0,qcap.dll,6.06.7601.17514
"What U Hear" (Creative SB X-Fi,0x00200000,0,0,qcap.dll,6.06.7601.17514
Digital-In (Creative SB X-Fi),0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514
SB X-Fi Synth A [0001],0x00200000,1,0,quartz.dll,6.06.7601.17514
SB X-Fi Synth B [0001],0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
Digital-In,0x00000000,0,0,,
Microphone FP,0x00000000,0,0,,
Line-In,0x00000000,0,0,,
,0x00000000,0,0,,
SB X-Fi Audio [0001],0x00200000,1,1,ksproxy.ax,6.01.7601.17514
SB Live!2K Audio [0001],0x00000000,0,0,,

WDM Streaming Rendering Devices:
HD Audio HDMI out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
SB X-Fi SpdifOut [0001],0x00000000,0,0,,
SB X-Fi Synth A [0001],0x00200000,1,1,ksproxy.ax,6.01.7601.17514
SB X-Fi Synth B [0001],0x00200000,1,1,ksproxy.ax,6.01.7601.17514
SB X-Fi Audio [0001],0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17528
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17528
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17528
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17528

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Creative SB X-Fi),0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
Digital Audio (HDMI) (High Defi,0x00200000,1,0,quartz.dll,6.06.7601.17514
Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Digital Audio (HDMI) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: SPDIF Out (Creative SB X-Fi),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers (Creative SB X-Fi),0x00200000,1,0,quartz.dll,6.06.7601.17514
SPDIF Out (Creative SB X-Fi),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 7, 2011 at 2:33 am

Sorry for the delay; not only are we busy, but this is a unique problem you're experiencing, so we had to give it some thought.

When the program hangs and you open the Task Manager, instead of closing the task, right-click on the task and choose Create Dump File. If you could send that dump file to me at rick@firefang.com, we'll see if we can figure out what's going wrong.

Sorry again for the inconvenience.

Level 9 Human gamer
Alignment: True neutral
Posted on October 7, 2011 at 10:28 am

Hey Rick, the dump file is 173 MB! Unable to send.

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 7, 2011 at 5:52 pm

Yeah, Task Manager makes some pretty big dumps. Our email server should be able to receive a big file, but yours may not be willing to send such a big file.

Do you have a Dropbox account or something similar that you can upload files to? Or maybe split it into separate rars and email those separately?

Level 9 Human gamer
Alignment: True neutral
Posted on October 7, 2011 at 9:24 pm

I managed to get it sent, thanks again Rick!

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 8, 2011 at 3:41 am

Thanks; I won't be able to get to this right away, but hopefully I should be able to get to it on Sunday or Monday.

Level 9 Human gamer
Alignment: True neutral
Posted on October 8, 2011 at 10:52 am

Sounds good, thanks again!

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 10, 2011 at 10:36 pm

Unfortunately, the dump didn't reveal anything for us.

Our best guess at this point is that it might have to do with your Sound Blaster driver. We don't have the hardware to test it ourselves, but can you switch your default sound card to your motherboard sound and see if that helps?

Level 9 Human gamer
Alignment: True neutral
Posted on October 10, 2011 at 10:43 pm

Bingo! Disabling my Creative card worked. Ill play with drivers, see if I can get it to work with sound. Thanks alot, I really appreciate it, more than you know, Ive been dying to play. Hopefully Ill get this going with sound. Thanks again.

Level 14 Extraplanar Programmer
Alignment: Chaotic good
Location: Toronto
Posted on October 11, 2011 at 4:55 am

Ah, great to hear it's working!

Creative has special software called 'ALchemy' which enables hardware support in Windows Vista/7. I'm not entirely sure how it works, since we don't have the hardware here, but I would see if it makes a difference having ALchemy enabled or disabled makes a difference.