posted September 09, 2002 03:25 PM
i'm posting this message in any forum where I can reach my ICQ contacts. If i'm on your contact list, please send me a message so I can re-add you. #30146852.
Why i'm posting this:
saturday, my hard drive on my laptop began making a noise that I can only describe as "the read head being slammed into the case", and it would do this until XP locked. Upon restart, the drive was fine again for a few hours.
Figuring that the drive was failing, I called dell to request a new drive. They wanted to do some "tech support" first to make sure I was right. My tech rep, here on known as moron, wanted to know why I thought I needed a new drive, and when I described the noise to him, he wanted me to try and make the noise myself.
Can you make the noise of metal hitting metal and a HD grind noise after each hit? Didn't think so.
So then he tells me that his "knowledge base article" says that the noise is caused by the fact that my HD is too fragmented and that I need to defrag in "safe mode."
That was the last time I saw a working system. "Safe mode" crashed and took the boot sector with it. "unmountable_boot_volume" blue screen error. Tried fixing that using the microsoft support site. Now my drive is 9 meg according to any command prompt that I can get, but still 30 Gb according to the xp installer. Partition and file tables are destroyed.
I've tried using a drive recovery program to recover the files, but that didn't get me very much back.
And I think I just destroyed any ICQ databases I had on either machine (talking from desktop now).
I expect to be back in a week, but in what capacity is yet to be determined.