General FAQ

• Why haven't I received my email invoice or heard back from tech support?

  While attempting to protect your computer and block spam, you may have set your security too high to receive emails that contain download links. Your Internet Service Provider (ISP) is also trying to protect you by blocking spam and this can also cause problems. If you email tech support that you haven't received an invoice or had a question answered, then we will attempt to contact you by sending you an email without links in it.

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• Where can I find Demos and Free Versions?

  All of our games and products have demo or free versions for you to try. Demos and freeware versions can be downloaded from our Download Centre.

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• What if I have problems getting the demos to work?

  If you have a question, send us an email with as detailed a description of your problem as possible, and we'll try to get back to you right away.

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Longbow Store FAQ

• Is On-Line purchasing safe?

  For maximum convenience, you can order our products directly over the Internet. On-line ordering is carried out completely within your Web Browser, using industry standard Secure Socket Layer (SSL) encryption to protect your credit card information.

  After placing your order you will be able to immediately download the registration key or full version of the software to your computer.

  With today's encryption technology, sending your credit card number to a Secure Server over the Internet is as safe as handing your credit card to a waiter in a restaurant, or placing an order over the telephone.

  Orders from our store site are safe and secure and ready for download immediately after your credit card information has been processed. Download links are also sent out by email.

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• What does a Registration Key do?

  Some of our game have a registration key. This is simply a code that you are required to enter for the full version to run.

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• How do I get a Registration Key?

  When you add an item to your cart and check out, a registration key will be generated for each product that requires one. Each Registration Key is unique to your name and address.

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• When do I get my Registration Key?

  As soon as your credit card is processed, a registration file will appear on the invoice page. Click on this file to download it and register your product on your computer.

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• Can I get a physical CD to back up my order?

  In addition to completing your purchase online we can place your order and registration information on a custom CD and mail it to you. There is a fee of $5 plus shipping for each custom CD.

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• Can I order products without a credit card?

  We will accept money orders payable in US dollars and sent to our Toronto address:

  Longbow Digital Arts
  Box 513, 220 Yonge Street
  Toronto, Ontario M5B 2H1
  Canada

  On-line ordering is carried out completely within your Web Browser, using industry standard Secure Socket Layer (SSL) encryption to protect your credit card information. With today's encryption technology, sending your credit card number to a Secure Server over the Internet is as safe or safer than handing your credit card to a waiter in a restaurant, or placing an order over the telephone.

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• What is your refund policy?

  We will refund any purchases which you have not yet downloaded and which have not yet been shipped, or any duplicate orders made in error. Please contact us if you would like to ask about a refund.

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Purchases Download FAQ

• How do I download my purchases?

  To download your purchases, log into the site with the email address and password your created during checkout or when registering and go to our Download Centre. A list of your purchases should appear along with a 'Download' link for each. Click the 'Download' link and select 'Save to Disk' to transfer the product to your computer. Make sure to remember where you saved the file so that you can double-click to execute it once the download is complete.

  Note: For products such as Stone Cutter, Vortiball and Triangle Trifle you will be prompted for a registration code when you first start the game. This registration information can be found by clicking the 'Reg. Info.' link next to the 'Download' link.

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• Where do I get my registration information?

  For games that require a registration code, such as Stone Cutter, Vortiball and Triangle Trifle, you can access your registration info by clicking the 'Reg. Info' button next to the product name. Clicking the button will open a small window listing the information necessary to register the game. You may either enter the information manually when prompted to do so in-game or you can click 'Download Reg. File' to download a Windows Registry file that can enter the information for you. Once you have downloaded the file double-click it to add the information to your registry. Note: On some browsers you will have to rename the file so that it has a '.reg' extension in order for Windows to recognize it.

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• Why do some products have 'Reg. Info'?

  Some products, such as Stone Cutter, Vortiball and Triangle Trifle, require a registration code in order to activate the full version. For these products there is a 'Reg. Info' button that allows you to obtain that necessary information. Products that don't have 'Reg. Info' buttons only require you to download and install them in order to access the full version.

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Windows FAQ

• How do I update my video drivers?

  First you need to find our which graphics card you have. To do that, hold the key and press R on your keyboard, then type "dxdiag" in the dialog box that pops up. After you hit the OK button a new dialog box should pop up with a series of tabs, and the "Display" tab should tell you all the information you need to know about your video card.

  Once you know that make and model of your video card, you can go to the website for your video card vendor and download the latest drivers. Here's the driver pages for the most common video card vendors:

  • nVidia
  • ATI
  • Intel

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• Where are my saved games stored?

  • On Windows XP, your saved games will be in the "My Documents" folder in your home folder.
  • On Windows Vista/7, your saved games will be in the "Saved Games" folder in your home folder.

  In both cases, you should find a sub-folder named after the game you're interested in.

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• Where are my settings stored?

  • On Windows XP, your settings will be in the "Application Data" folder in your home folder.
  • On Windows Vista/7, your settings will be in the "AppData\Roaming" folder in your home folder.

  In both cases, you should find a sub-folder named either "LDA Games" or "Longbow Digital Arts", followed by another folder named after the game you're interested in.

  Note that you might need to enable hidden files to see this folder.

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• Where is my "home folder"?

  The easiest place to find your home folder is on your desktop: Windows will often place a folder there with your username on it.

  Failing that, you can find your home folder in one of these locations: (Note: you will need to enable hidden files to see these folders)

  • On Windows XP, your home folder can be found at C:\Documents and Settings\[your user name]
  • On Windows Vista/7, your home folder can be found at C:\Users\[your user name]

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• How do I see hidden files?

  To see hidden files, open one of your folders and select Tools->Folder Options from the menu. If you're using Windows Vista/7, you might need to press the Alt key on your keyboard to make your menu visible.

  In the Folder Options window, select the View tab and then check Show hidden files and folders and uncheck Hide protected operating system files.

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• How do I see my file extensions?

  To see your file extensions, open one of your folders and select Tools->Folder Options from the menu. If you're using Windows Vista/7, you might need to press the Alt key on your keyboard to make your menu visible.

  In the Folder Options window, select the View tab and then uncheck Hide extensions for known file types.

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Tread Marks FAQ

• I have a question about Tread Marks!

  Tread Marks has its own FAQ which is located here.

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